Auto mechanics seem to be available on every corner of any Texas town. However, not all mechanics play by the rules, and some may be out to reap the rewards over actually providing exceptional service to their customers.
At Kwik Kar Automotive Lube & Service Centers, we strive to be the best in our industry and follow these 5 key traits of excellent auto mechanics with every customer we serve.
They Care About the Customer and the Car
As we’ve mentioned before, a mechanic that only cares about finding more wrong with a vehicle isn’t one that truly cares about the customer. Customer service and excellent mechanic practices go hand-in-hand.
While getting your vehicle back on the road is the goal, an excellent mechanic should always keep a customer in the loop.
When working with a new mechanic, always make sure that they:
- Propose repairs before carrying them out
- Are open to answering your questions
- Can explain technical terms that leave you understanding what you’re paying for
Excellent Diagnostic Skills
You want a mechanic that can quickly identify the root cause of a problem. You don’t want someone who has to poke around and risk damage to other auto parts in the process.
A great mechanic should be able to get your vehicle in and out of their shop quickly. At Kwik Kar, we guarantee fast, efficient service that uses the best in diagnostic equipment. We know that your vehicle is essential to getting you around town. So, we do everything in our power to diagnose and repair your issue as quickly as possible.
Not every mechanic is going to be certified to work on a vehicle. While this isn’t a requirement in our industry, working with a mechanic that is Automotive Service Excellence (ASE) certified helps ensure your repairs are quality.
A certified mechanic brings security and a show of dedication to their profession. Before you let someone work on your vehicle, check to see if their ASE certification is on display and that it’s up-to-date (These certifications should be renewed every 5 years).
Although a newer mechanic can be helpful, it’s always a good idea to work with an auto maintenance technician that has years of experience under the hood. Working on a range of vehicles brings real-life experience that makes an excellent mechanic.
At Kwik Kar, we’ve repaired and seen it all. No matter your automotive needs, you can have peace of mind knowing that your problem is nothing we can’t solve.
Discover Excellent Auto Mechanic Practices Today, at a Kwik Kar Near You
If you need a reliable mechanic to service or repair your vehicle, look no further than your local Kwik Kar auto center. No matter the city we are located in, our garages guarantee exceptional customer service that can’t be beaten.
From extensive repairs to a standard oil change, you can count on our certified mechanics to help get your vehicle back on the road. Contact us today to learn more about our services or to schedule an appointment at a Kwik Kar near you.